Digital transition

The technological and digital transition has been transforming the healthcare sector, with concrete benefits in terms of customer service, monitoring and satisfaction.

Sifarma, the daily management software for pharmacies, has been continually updated to ensure greater efficiency, security and adaptation to the current demands of the pharmaceutical sector.

Another clear example of the commitment to technological transition is the digital ecosystem of Farmácias Portuguesas, which aims to transpose people's experience in the physical pharmacy to the digital environment. In 2024, the Farmácias Portuguesas website and app registered more than 3 million visits, reflecting the growing demand for accessible, people-centred digital solutions.

The development of a scheduling platform for flu and COVID-19 vaccinations in pharmacies is another demonstration of the work done in this area. Since its creation, it has been regularly optimised, ensuring greater simplicity, speed and accessibility.

The focus on the technological and digital transition is creating conditions for the entire healthcare system by making the management of pharmacy operations more effective and efficient, by boosting collaboration between different healthcare professionals, and by providing citizens with solutions that facilitate the promotion of healthy behaviour, the management of chronic illness and the monitoring of its progress.

The introduction of artificial intelligence represents a decisive step in this evolution. By automating management and bureaucratic tasks, AI can free up pharmacy professionals to focus on what matters most: providing personalised advice, promoting health literacy and closely accompanying each person on their health and wellness journey.

This transformation not only makes pharmacy operations more efficient and integrated with the rest of the healthcare system, but also reinforces their role as spaces of trust, proximity and the humanisation of healthcare.